Creating a profile is very easy. You just have to follow these steps:

First step: sign up:
- Click on "Sign up" and follow the instructions
- Fill in your email address
- Select a password
- Confirm

You are registered. Now, you have an account but your profile is empty.

Second step: create my own profile page.
- Go to "My account > My information"
- Answer the questions; some will be visible on the website, others (confidential information such as address, telephone number...) will only be accessible by you.

We strongly recommend you add a picture to your profile page. It improves the ranking (profile pages and items pages). Profiles without pictures will only be seen in the item area.

Moreover, those photos are your "fashionista passport". They help you share your best looks with other members of the site.

Before submitting an item for sale, you must sign up on the website. Once you are registered, you can try to sell your first item by going to "My account" and clicking on the button "Offer an item for sale".

Vestiaire Collective is above all a selection of items and brands that are on-trend. We are constantly developing our selections depending on the trends and on our favourites. To be accepted, an item must be consistent with the whole of the offer available on the website. If we refuse an item, regardless of the reason, it does not put into question its commercial value. 

We don't accept consignments of uniforms (clothes given by a brand to its shop assistants) and of prototypes (designer clothes which were initially not made to be sold). And for hygiene reasons, we do not accept lingerie and swimwear that have already been worn. 

You have the choice between 5 different conditions

- Never worn / used: new item without defects
- Very good condition: worn a little, without defects
- Good condition: worn occasionally, good aspect, with little defects of use
- Acceptable: often worn with a few defects due to wear mentioned in the item description
- Vintage: old pieces from designers who influenced their era

NB: it is very important to be precise about the condition of your item! If you overvalue its condition (for example, if you detail "very good condition" on your item description and if, after the sale, the Quality Control team considers that the condition is not as described, the sale may be cancelled or the selling price may be negotiated).

Yes, you can put the items that you want up for sale, whenever you want.

NB: selling items off-season is often more difficult; the selection made by our team of moderators will, consequently, be stricter. If your item is selected, it could take a little bit longer to be sold.

To facilitate the sale under way, it is preferable to give as many details as possible about your item. For example, you could mention the following information:
- whether it is sold with its original dustbag or box,
- whether you possess a certificate of authenticity,
- the size - large or small,
- if it has any visible faults (small stains, signs of wear, etc.).
- its precise composition (found on the label), and its colour, if this is not very obvious in the photos.

Imagine you were the buyer: how much would you be prepared to pay for this second-hand item?
Evaluate your item based on the store price you paid, and, more importantly, on its condition.
Take a look at the site. How much are similar items?
Don't forget that your item may not sell if it is overpriced: The community is very savvy!
Your item will almost certainly have been in the sale since you bought it.
A pre-worn item usually sells for around 50% of its price when new... unless it's a collector's item!

Occasionally, the price you set for your item may not correspond exactly to the market price, either because it doesn't fit with the original store price, with the description of the article (condition, year of purchase, type of item, etc.) or with its resale market value (availability of the item, associated demand, etc.).

The Vestiaire Collective team reserves the right therefore to advise you to set a new price, which may be higher or lower. The moderating team, with their fashion expertise and experience of handling over 400,000 items on the site, is able to guide you to the most coherent resale price for your item. This approach is characteristic of our site and remains a suggestion only. It is up to you whether you accept it or not.

Nevertheless, if the resale price of a second-hand item is excessively higher than price recorded in store, Vestiaire Collective is likely to refuse the item's sale, as the aim of the site is to satisfy both sellers AND buyers and always to unearth good deals!

Free and unlimited sale uploads, and your commission only applies once your item is sold!

It varies depending on the sale price of your item. It is €15 minimum, plus the commission rates set according to the price range:

13% (inc. tax) for prices above £2401
15% (inc. tax) for prices ranging from 1601 to £2400
18% (inc. tax) for prices ranging from 1251 to £1600
22% (inc. tax) for prices ranging from 801 to £1250
24% (inc. tax) for prices ranging from 441 to £800
27% (inc. tax) for prices ranging from 81 to £440
33% (inc. tax) for prices ranging from 41 to £80
£15 for prices under £40

The amounts and rates indicated are including tax, as Vestiaire Collective is subject to VAT on its commission.

Example: You bought a pair of ankle boots for £500, you've hardly worn them, you would like to sell them for £250. Our commission will therefore be calculated as follows:
£ 15 + 33% from the 41 to £ 80 range + 27% from the 81 to £ 440 range, i.e. £ 72 (inc. tax).
Your ankle boots will therefore get you £176, i.e. 72% of the sale price!

Don't panic: The site does all the calculations automatically! ;-)

A few tips for taking successful photos:

- Display your items flat or on a coat hanger, preferably against a plain, light background (like a tiled floor or white sheet) 
- Remember to photograph your item from every possible angle: from the front, the back, above, below, underneath (soles of shoes for example), and inside (for bags)
- Take close-up shots of details and features that are worth highlighting (i.e embroidery, a finely-worked collar, etc.)  
- Don't forget to photograph any small faults and defects in your item if any existing (signs of wear and tear, etc...)
- Lastly, you could include a photo of your item on a model if it makes it easier to appreciate its look or volume.

Only usable photos will be retained and thus put online. 

Children's items are by nature less expensive and valuable than adult ones. Due to the costs incurred by us to process and publish each item online, we strongly recommend for the “Children” category in particular to submit items in batches rather than individually (i.e. by brand, size...)

No. Once validated, the item description can no longer be changed. If you want to add any further information, you can add some comments under your item. 
However, once your description is online, you can still upload new photos (a maximum of 2) and drop the price of your item in accordance to the conditions below:

 1/ The price drop option is available one week after your item is live for sale.
 2/ You can only drop the asking price of your item online twice.
 3/ You cannot drop the price of an item whose sale price is lower than or equal to £43.
 4/ To be valid, the amount of reduction must be more than or equal to £8. 
 5/ Each reduction implies a reduction of your seller price and a readjustment of our commission. 
 6/ Each price reduction will be indicated at the top of the Item description, with a line drawn across the old price and the new price to the right (i.e. Old price New price).

Yes, you can add 2 additional photos to each of your items. Just go to "My account/My items" and click on "Add photo". These photos will be online once being cropped.

Once your item is online, you can drop its price, either to increase its chances of being sold or because you have come to an agreement with a potential buyer.

If you drop the price:
- The commission will be adjusted in accordance with our commission rates;
- Your item will feature in the 'Price Drop' section;
- All members who are tracking your item will receive an email alert.

Each price drop will be notified at the top of the page with a line through the original sale price and the new price on the right: Old Price New Price.

The aim of the "comments" feature is to facilitate the exchange of your Item(s), to give potential buyers the possibility to ask you questions directly and for you to reply to them.

You can follow comments on an item by ticking the box "Notify me of follow-up comments" at the bottom of the item sheet. If you are the seller you will automatically receive the comments posted on your item.

When you follow the comments on an item, you will receive an email notification every time a comment is left under this item. In order to receive more comment notification emails you will have to first read the previous comments you were notified of. It's up to you to set up the frequency of alerts about comments submitted: you can choose to receive an email for every comment daily or once a week.

You simply need to check your emails. We will inform you of the various stages your item goes through: consignment, publication, comments, sale, etc...  
You can also go to the tab "My account > My items" to see all your items in photos and their status (awaiting validation, on sale, etc...).
Once your item is sold, you can then track the progress of your payment in the tab "My account > History" (transfer planned on ..., transfer made on ...)

After 6 months every item is temporarily removed from the catalogue. You can still find your item under "my account > items > my items for sale for more than 6 months.
In order for your item to appear in the catalogue again and be visible to the community, we suggest that you lower the price.
If you agree to lower the price of your item Vestiaire Collective will drop its commission rate by 10%. Your item will then appear under the "Price Drop" section.

Inform the community if your item is no longer for sale. You have the possibility to click on the "remove from sale" button under your item page. Your item will be DEFINITELY removed from sale and then appear under "Account > items > my items removed from sale".

We will immediately inform you by email if you have sold an item, along with some instructions on how to send it to us. If you do not receive any emails from Vestiaire Collective, remember to look in the "spam" box of your email account: it could be that emails from Vestiaire Collective have been filed there by mistake.

Once sold, your item must be dispatched within 48 hours. We endeavour to reduce the waiting time for buyers as much as possible, so please do not exceed this timeframe to ensure maximum satisfaction of the person awaiting her/his item.

After 30 days, if we still haven't received the item at our premises, we will cancel the transaction and refund the buyer. 

We would also like to remind you that the items sent must be clean. If this is not the case, we will deduct the cost of dry cleaning from the sale price if required.

The shipping of products sold is totally free of charge to you. Vestiaire Collective will provide you a prepaid postal voucher to send off your item at no charge. NB: parcels must be properly sealed and your item well protected. Vestiaire Collective cannot be held responsible for any damages to your item during its dispatch to our premises.
Sellers living outside France do not receive postal vouchers. They have to pay for the shipment of their items themselves. 

This prepaid postal voucher can be retrieved from the email informing you of your recent sold item as well as from your account, in the "History" tab.  

You just need to:
 - print it
 - stick the left-hand section onto your parcel
 - write your name and postal address by hand in the "sender" box

Keep the right-hand section of the postal voucher safe: it contains the parcel number and provides proof of your consignment. Then go to your nearest post office to post the packet and get your proof of consignment stamped.  

If you wish to track the delivery of your parcel, you can view the dedicated tool on the DHL site by clicking on this link: https://www.dhl.com/

We would remind you that if your activity becomes regular and starts to generate a considerable income, it could begin to be considered as a professional activity. 

In this case, we would remind you that you are bound, according to your relevant tax or social situation, to make all the necessary declarations to the administrations concerned in order to comply with any regulations that may apply to you.

At your request, in order to facilitate these procedures, we can email you a certificate for the amount of your sales on  vestiairecollective.com.

Quality control involves several stages:

 - All the information submitted in the item description will be read over and compared with the item. So the measurements of a bag will be checked, the colour of an item, the clothing size, the shoe size, its condition (of course), and so on.

 - The quality control team then looks to see if there are any defects that were not mentioned: slight stains, signs of wear and tear, etc.   
 - Finally, for luxury brands, the authenticity of the item will be thoroughly checked.  

Once this stage is completed, our teams will declare your item either compliant, non-compliant or partially compliant.  

When your item is declared compliant by our quality control team, you will be immediately informed by email. Your item will then be prepared and shipped to its buyer as soon as possible. Its dispatch will trigger payment for your item: this will take place on the 1st or the 15th of the month, depending on the shipping date.

An item will be declared non-compliant if its current condition does not match the description provided.
For example, if a bag is described as "in very good condition" and shows numerous signs of wear, scratches or stains, it cannot be validated by the quality control team. A fake item will also be declared non-compliant.
If an item is non-compliant, Vestiaire Collective will have no other choice than to cancel the sale and refund the buyer. Non-compliant items are then returned to sellers at their own expenses.

No, Vestiaire Collective does provide an intermediary service between both Sellers and Buyers. Items are a Seller's property, but they all pass through our quality control division so they can be rigorously checked for compliance by a dedicated team. This unique feature enables Vestiaire Collective to guarantee each Buyer that the item they purchased has been thoroughly checked and totally matches the description provided on the site.

Before making a purchase, you can submit any questions you want about an item to the Seller: in the comments section, you can freely exchange with her/him about the item for sale, and obtain all the answers you need.

Vestiaire Collective selects each item to be sold on the site. We therefore ask the Sellers to provide somedetailed information such as a proof of the origin of their purchase.
If any doubt remains as to its authenticity, we will reject the item submitted and not publish it on our site as we do operate a zero tolerance policy towards counterfeit goods.
Once the item is sold, it is sent to the Vestiaire Collective quality control division for checking before being shipped to the buyer .
We insist on having all items physically in front of us. This is a key stage in the intermediary process because it makes it possible to check the general condition of the item, its origin and its authenticity before the packaging stage and its definitive dispatch to the buyer. If an item is checked and found to be "non-authentic", the Buyer will be entirely reimbursed for her purchase by a credit voucher, bank transfer or through Paypal, as she chooses.

Vestiaire Collective ships products to the following countries or regions:  

  - France
  - French Overseas Territories
  - Belgium
  - Luxembourg
  - Netherlands
  - Germany
  - United Kingdom
  - Italy
  - Spain
  - Austria
  - Denmark
  - Ireland
  - Portugal
  - Finland
  - Norway
  - Sweden
  - Switzerland*

Vestiaire Collective makes every effort to keep delivery timeframes to a minimum. Please allow an estimated 10 days between placing your order and receiving your parcel.
You can track the progress of your order from your profile at any time by clicking on "My account" then the "History" tab.
However, you should be aware that the delivery time depends on the date the item is sent to Vestiaire Collective by the Seller. Vestiaire Collective cannot consequently guarantee any fixed delivery date. On the other hand, this delivery timeframe will be no more than thirty (30) days from the order date.

If the 30-day timeframe is exceeded, you have seven (7) further days to cancel your order by sending a letter in recorded delivery to Vestiaire Collective at this address: 83 rue de Villiers, 92200 Neuilly sur Seine.

Shipping costs correspond to the expenses incurred by Vestiaire Collective when shipping an item to its Buyer. They are applied at a flat rate regardless of  the number of products ordered, except for atypical products or orders, to which the Buyer will be duly advised at the time she/he places the order.  

Here are the details of shipping costs for the countries we deliver to:
http://www.vestiairecollective.com/cgu.shtml (article 7.3)

For orders in excess of £1,300, shipping costs will also be majored with a premium for insurance purposes. This insurance covers any risk of loss of the parcel during shipment. Here are the details of shipping costs with insurance premium :

Shipping Costs: Mainland France:

ZONE 1 : France, Belgium, Luxembourg, Netherlands, Germany, Italy, Spain

ZONE 2 : Austria, Denmark, Ireland, Portugal, Greece, Switzeland, Finland, Norway, Sweden, Hungary,Guadeloupe, St Barthélémy, St Martin, Martinique
Réunion, Guyane, Mayotte, St Pierre et Miquelon, Malta, Poland

Zone 3 : USA, Canada, French Polynesia, New Caledonia, Hong Kong, Japan, Singapore, Turkey

Delivery to the Buyer is made by Colissimo, UPS or any other carrier approved by Vestiaire Collective.
When your parcel has been shipped, you will receive an email showing your order number.

You can thus track the status of your delivery in real time from the La Poste site: 

https://www.coliposte.net

At present, Vestiaire Collective offers three types of payment:

  - Payment by Paypal
  - Payment by bank card
  - Payment by bank card in three instalments (3xCB)

Whatever payment method is used, Vestiaire Collective will notify the Buyer of the receipt and collection of the sums paid.

Payment by Paypal is a quick, secure method enabling users of the system to send and receive payments online without having to indicate their bank card number.  
To use the Paypal system you need to sign up on Paypal. You will then be subject to Paypal's general conditions of use, which can be viewed at the following link:
https://www.paypal.com/fr/cgibin/webscr?cmd=xpt/UserAgreement/ua/EUUA-outside

Payment in 3 installments  is reserved for those using their Visa or Mastercard. Depending on your order, we will propose you the following:  

- 1st payment is due immediately after the order is made: 1/3 or 1/2 of your order is debited.
- 2nd payment is taken 30 days after your order: 1/3 or 1/4 of your order is debited.
- 3rd payment is taken 60 days after your order: 1/3 or 1/4 of your order is debited.

When the amount of the order (including shipping) is equal to or exceed £395, it is possible to pay by bank card in three instalments. 

Payment by bank card in three instalments, does not impact on delivery schedules. The delivery timeframe is thus the same for all orders, and regardless of the method of payment.

Retraction time is limited to 14-days after the order confirmation. To retract, please send an email to the address indicated at the end of the buying process.

If you would like an invoice for your purchase, you can print one from your account via the "History" tab. Just click on the relevant order number, then on the "Invoice" button.

Vestiaire Collective requires all items sold on its site to be sent to its head office to have them checked by the quality control team before they are finally shipped to the Buyer, with no exception
All items are received, quality controlled (and authenticated), then shipped to their new Buyers if they are compliant, or else returned to the Sellers if they do not comply with their description.

The role of the quality control team is to check that every item sold really matches the details provided in the item description as presented by its Seller, which can be viewed on the site.
We insist on having all items physically in front of us. This is an essential and paramount stage in the intermediary service we do provide, as it enables to check the general condition of each item, its origin and authenticity before the packaging phase and its final dispatch to the new Buyer.   
At the end of this process, your item will be declared "compliant" and shipped off. However, if your item is declared "quasi-compliant" or "non-compliant", a member of the quality control team will contact you by email or telephone.

You will be informed by email of the various stages in your order. You can thus follow the progress of your order and the quality control stages of your item in real-time.
Our quality control team will endeavour to check every items received as quickly as possible. However, this may takes several days, especially if the item concerned requires a more thorough quality check.

If the item you ordered is declared compliant, you will then receive an email notifying you of its shipping to the address provided when you finalised your order. Your item will be carefully prepared, packaged and dispatched.
All you have to do is be patient for a few days until your parcel arrives!

An item declared non-compliant means that the quality control team did not consider it to match the item description submitted by the Seller on our site.
In that case, you will be completely reimbursed for your order, or completely reimbursed for the item purchased (if you placed a multiple order). Vestiaire Collective will contact you to confirm the amount of the refund. You can then choose which method of reimbursement you prefer (bank transfer or credit voucher).

An item declared quasi-compliant means that the item is only partially compliant, i.e. that it does not totally match the item description provided on our site, but is still of good quality.
In that instance, Vestiaire Collective will contact the Buyer to propose a price negotiation. Provided that both parties contacted, Buyer and Seller, agree to the new price, the item will then be shipped to the Buyer along with, a credit voucher for the difference in price.
If one of the parties does not accept the negotiation proposal, the payment for that item is cancelled (if it is part of a multiple order), or the order, is then cancelled. The payment is then entirely reimbursed either by credit voucher or through a bank transfer.

Don't you want to keep the item(s) you have just bought? 
As returns are not possible for purchases between private individuals, we advise you to put the item(s) up for sale again on your account, in just a few clicks, and for very little cost as it is part of our policy at Vestiaire Collective not to take any commissions on items resold by its members.
Only fixed costs to cover shipping and packaging will be deducted from the sale of the item.
So for example, if you want to resell a Top Maje bought for £100 it will just cost you £15 ( the fee for re entering it for sale).  

Details of resale costs:

If you want to return a new item to us (the indication NEW must clearly appear in the description of the item bought), you have seven days to proceed from the date of the order. 
To facilitate the return of these items,  just log onto your profile. Click on "My account" then on the "History" tab. Scroll down to the "Useful information" section and download the "return voucher exclusively for new items". Follow the instructions carefully, and once we receive the returned parcel, we will proceed to a refund for the item purchased as soon as we can.  
However, Buyers must pay for the cost of returning new items. No refund for shipping costs may be claimed from Vestiaire Collective.

You can contact the Vestiaire Collective team using the following email address: contact@vestiairecollective.com  or ring us at +44 845 557 7305 (charges may apply)
Our services will make every effort to answer all your questions as soon as possible.

Becoming a member of the Vestiaire Collective community means that you can sell all those unworn items in your wardrobe, as well as your shopping faux pas! It also enables you to finally get that dream bag you fell for this year, and at a bargain price!
Being part of the Vestiaire Collective community also gives you a chance to chat and exchange ideas with other "fashionistas".

When you sign up, tick the box "I wish to receive the Vestiaire Collective newsletter".

If you forgot do this when signing up, just go to the section "My account", then "my subscriptions" and tick "I wish to receive the Vestiaire Collective newsletter".

It will keep you up to date with the latest arrivals, new products and brands featured on the site and the trends highlighted with second-hand items.

Members of the site who like your profile can send you an invitation to join their network. A network is a list of "favourite" friends with whom you establish special links. You will be informed as a priority of their activities, and vice versa. 
By accepting their invitation, you will be informed every time they put an item up for sale.
However, the members of your network will not have access to your personal information!
Likewise, when you invite a member to join your network, she will also be informed of the items you are selling as soon as they go online!

With every item description you like, you have the option of clicking on "I like this item!"  

Of course, this implies no obligation to buy. The items you like will be added to your profile in the section "my favourite items".
Indicating your favourite items and which brands you like, and displaying a few photos of your favourite looks helps to enrich your profile and "fashion identity" with other members of the community.   

If you refer someone who then signs up to the site, you win a credit voucher worth €8 as soon as the friend you referred places his/her first order!